North African outsourcing firm creates 600 jobs in Jamaica’s BPO sector

North African outsourcing firm Intelcia has employed 600 people in Jamaica so far and plans to hire another 150 by the end of the year after its official opening in Kingston on Thursday.

Local stakeholders said the opening of Intelcia’s facility solidifies Jamaica’s attractiveness in the business process outsourcing space.

It sends a clear message to potential investors that Jamaica is an attractive and welcoming investment destination that they should all choose, said Senator Aubyn Hill, Jamaica’s Minister for Industry, Investment and Trade.

For Intelcia, the inauguration is a milestone in its history as this new company further supports its commitment to consolidate investments serving the US region.

“We also believe there is a strong alignment between our core values ​​and the spirit of Jamaica, which will greatly facilitate our integration into this new and highly attractive outsourcing destination,” said Karim Bernoussi, CEO and co-founder of Intelcia.

Karim Bernoussi, CEO and co-founder of Intelcia.

Founded in Morocco in 2000, Intelcia initially focused its efforts on serving the French-speaking market through multiple implementations in France, Morocco, Sub-Saharan Africa and the Indian Ocean.

Bernoussi said the new Kingston location would also help consolidate the group’s global expansion efforts in terms of geographic footprint and business diversification.

Meanwhile, Mohamed Slimani, CEO of the US region, noted that more than 600 positions are currently filled and several hirings for managerial and support roles are in the pipeline.

“The growth prospects are very promising, particularly given the dynamic Jamaican workforce and economic climate. Jamaica is undergoing a remarkable transformation and we are seeing it in the highly skilled and competent youth, Slimani said.

Intelcia said it is currently recruiting for multiple positions in operations and support roles such as customer service representatives, technical support representatives, trainers, operations managers, human resource management, real-time compliance managers and payroll specialists.

Employees benefit from training throughout their careers and 72 percent of managers come from internal promotions.

“Our promise to our employees is to support their growth. Across the group we have a strong training strategy with our own department and internal Intelcia university.”

Intelcia said it has invested in training infrastructure at its Kingston location, with significant positions for training and a nesting floor to help reps get started.

Diane Edwards, President of Jampro, said, “The opening of Intelcia’s Kingston facility demonstrates the potential for growth that a group like Intelcia sees in our country, both in terms of infrastructure and human capital.”

With estimated annual revenues in excess of $1 billion and currently employing over 55,000 people,

Jamaica’s Global Services Sector (GSS) has an estimated revenue of over US$1 billion and employs 55,000 people.

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